Refund Policy
This policy applies to digital 3DBend licenses purchased through the 3DBend checkout.
1. Subscription cancellation
If your plan is explicitly identified as automatically renewing, you may request cancellation before its next renewal by contacting shaocool618@gmail.com. Cancellation stops future charges. Access normally continues until the end of the current paid period. A non-recurring time-limited license expires at the end of its paid period unless renewed.
2. Standard refund window
For an initial purchase, you may request a refund within 14 days of the charge if the activation code has not been used. For a renewal charge, contact us promptly; we will review the request based on whether the renewal was used and the circumstances of the request.
Approved refunds are returned through the payment method used for the purchase. Processing time depends on the payment method and financial institution.
3. Technical problems
If 3DBend cannot be installed or used because of a reproducible product defect, contact us with your operating system, After Effects version, product version, and a description of the problem. We will first try to provide support or a fix. If the problem cannot reasonably be resolved, we may approve a refund even when the standard window has passed.
Compatibility issues caused by an unsupported operating system, an unlicensed or incompatible copy of After Effects, third-party software, or a hardware configuration outside the published requirements may not qualify for a refund.
4. Non-refundable situations
- The activation code has been used and the request is outside the applicable technical-support exception.
- The request is based only on a change of mind after the product has been downloaded and activated.
- The account or license was suspended because of fraud, abuse, resale, chargeback, or a breach of the Terms of Service.
These limits do not remove any mandatory consumer rights that apply to your purchase.
5. How to request a refund
Email shaocool618@gmail.com with:
- The email address used at checkout.
- The transaction or receipt ID.
- The plan purchased and the reason for the request.
- For technical requests, the relevant product and system details.
Do not send full payment card numbers or account passwords. We normally respond within 3 business days.
6. Contact
Website: www.aiyudi.cn
Email: shaocool618@gmail.com
Phone / WeChat: 18994320417